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Frequently Asked Questions
If you have more than one shipping address, one of the address will be set as default in your account information. The default shipping address is the address to which your order will be shipped unless you select different shipping address during the checkout process.
You may have specified more than one credit card in your account information. The default credit card is the card that will be charged by default unless you select another credit card during the checkout process.
No. You cannot have more than one billing address. But you can change your billing address by editing it. To edit your billing address, click on "My Account".
Yes. You can specify as many shipping addresses as you want.
To prevent fraud, we will only ship to an alternate address that is stated on the credit card account as an alternate shipping address or in the notes portion of the records for merchant verification. This does not apply to debit cards, as most debit card banks do not allow the customer to add an alternate address. If you need to notify the issuing bank of an alternate address, you may do so by calling the number on the back of your credit card. AscendTech.US will call your bank to verify your information before shipping your order. Due to shipper restrictions, we cannot deliver to PO Boxes.
To add a shipping address, click on "My Account". The details of your account are displayed. Click on the Add New Shipping Address button to add a new shipping address.
No. You cannot delete any address but you could change it by editing it.
To edit an address, click on "My Account". The details of your account are displayed. Click on the "EDIT" button located next to the address you want to modify.
To check the status of an order, click on the "Order Status" button. You can specify the Purchase Order number (optional) and/or select the Order Type and/or Date Range and hit "SUBMIT" button. You will be forwarded to a page with list of orders you selected to view for further details.
To cancel an order or modify an order, please call our customer service department at 216-458-1101. If you are unable to reach a representative please send an email to
As a registered customer, you are able to place orders, track your purchases, view invoices, process returns and more.
No. If you already have an account with us, contact our Customer Service; they will give you your login name and password. You can login and then change your password.
No. Before you place an order with us, you must register. We understand how valuable your time is and our registration has been designed to take up not more than a few minutes of your time. Once you have registered with us, you will not need to enter your information in future visits to our site.
If you do not wish to use a credit card as a form of payment, you can mail us a check (business or certified), money order, cashier's check, or a wire transfer. If you wish to send a payment to us by mail, please add desired product(s) to your shopping cart, print out the page and include a copy of the print-out with your payment.
If you have registered with us and forgot your password, click on the "Login" link. Enter your e-mail address and click on "REQUEST" button. Your password will be e-mailed to you.
Our returns policy is specified in the "Terms & Conditions".
AscendTech.US strives to offer low prices, however, we do not offer price matching. We do update our prices throughout each day to always ensure the best deal for our customers.
AscendTech.US is a one stop PC & component supplier. Our inventory includes OEM, Bulk, White Box and Retail based product. Please take a moment to review the difference between OEM, Bulk, White Box, and Retail product below. If you are not clear as to whether the item you are purchasing is OEM, Bulk, White Box or retail based product, we ask that you do not make assumptions. Please contact our customer service department which will gladly advise you whether the item you are purchasing is OEM, Bulk, White Box or retail based product.
Typically the "OEM", "BULK" and "White Box" versions do not have the colorful retail packaging. "OEM", "BULK" and "White Box" versions usually include all necessary driver software or it is available for download from the manufacturer's Web site. They may not include the bundled games and/or other software and/or cabling and add-on equipment or adapters that the "Retail" versions have. "Retail" versions of products at AscendTech.US usually are described as "Retail" or "Boxed" in the product description. Please note we carry certain OEM motherboards manufactured for companies such as DELL / Gateway / Compaq and HP some of these motherboards do not come with IO Shields also known as backplates. These boards are intended to be used by customers looking for replacements of their current motherboards.
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