If you have more than one shipping address, one of the address will be set as default in your account information. The
default shipping address is the address to which your order will be shipped unless you select
different shipping address during the checkout process.
You may have specified more than one credit card in your account information. The default credit card is
the card that will be charged by default unless you select another credit card during the checkout process.
No. You cannot have more than one billing address. But you can change your billing address by editing it. To
edit your billing address, click on "My Account
Yes. You can specify as many shipping addresses as you want.
To prevent fraud, we will only ship to an alternate address that is stated on the credit
card account as an alternate shipping address or in the notes portion of the records for merchant verification. This does not apply to debit
cards, as most debit card banks do not allow the customer to add an alternate address. If you need to notify the issuing bank of an alternate
address, you may do so by calling the number on the back of your credit card. AscendTech.US will call your bank to verify your information before
shipping your order. Due to shipper restrictions, we cannot deliver to PO Boxes.
To add a shipping address, click on "My
". The details of your account are displayed. Click on the Add New Shipping Address button to add a new shipping address.
No. You cannot delete any address but you could change it by editing it.
To edit an address, click on "My
". The details of your account are displayed. Click on the "EDIT" button located next to the address you want to modify.
To check the
status of an order, click on the "Order
" button. You can specify the Purchase
Order number (optional) and/or select the Order
Type and/or Date Range and hit "SUBMIT" button.
You will be forwarded to a page with list of
orders you selected to view for further details.
To cancel an order or modify an order, please call our customer service department at 216-458-1101.
If you are unable to reach a representative
please send an email to
As a registered
customer, you are able to place orders, track
your purchases, view invoices, process returns
No. If you
already have an account with us, contact our
Customer Service; they will give you your login
name and password. You can login and then change
No. Before you place
an order with us, you must register. We
understand how valuable your time is and our
registration has been designed to take up not
more than a few minutes of your time. Once you
have registered with us, you will not need to
enter your information in future visits to our
If you do not wish to
use a credit card as a form of payment, you can
mail us a check (business or certified), money
order, cashier's check, or a wire transfer. If
you wish to send a payment to us by mail, please
add desired product(s) to your shopping cart,
print out the page and include a copy of the
print-out with your payment.
If you have registered with us and forgot your password,
click on the "Login
link. Enter your e-mail address and click on "REQUEST" button. Your password will be e-mailed to you.
to offer low prices, however, we do not offer
price matching. We do update our prices
throughout each day to always ensure the best
deal for our customers.
AscendTech.US is a
one stop PC & component supplier. Our inventory
includes OEM, Bulk, White Box and Retail based
product. Please take a moment to review the
difference between OEM, Bulk, White Box, and
Retail product below. If you are not clear as to
whether the item you are purchasing is OEM,
Bulk, White Box or retail based product, we ask
that you do not make assumptions. Please contact
our customer service department which will
gladly advise you whether the item you are
purchasing is OEM, Bulk, White Box or retail
Typically the "OEM", "BULK" and
"White Box" versions do not have the colorful
retail packaging. "OEM", "BULK" and "White Box"
versions usually include all necessary driver
software or it is available for download from
the manufacturer's Web site. They may not
include the bundled games and/or other software
and/or cabling and add-on equipment or adapters
that the "Retail" versions have. "Retail"
versions of products at AscendTech.US usually
are described as "Retail" or "Boxed" in the
product description. Please note we carry certain OEM motherboards manufactured for companies such as DELL / Gateway / Compaq and HP some of these motherboards
do not come with IO Shields also known as backplates. These boards are intended to be used by customers looking for replacements of
their current motherboards.